FREQUENTLY ASKED QUESTIONS

1. DO I NEED TO SIGN UP FOR AN ACCOUNT TO SHOP?

You can choose to sign up for a new account or sign up via your Facebook account. Otherwise, you may also proceed to checkout as a guest. However, we strongly recommend that you take some time to sign up with us to be able to track your orders and access your order history. Your details such as shipping and billing address will also be stored in our secured database, so you do not have to re-key the same details every time you shop with us.

2. CAN I CANCEL OR CHANGE MY ORDER AFTER SUBMITTING?

Unfortunately, we are unable to cancel or change your order once they have been submitted. We strongly advise you to carefully review and modify your order before you click on Place Order. Please place a new order for the new item.

3. CAN I ORDER FROM ORENSPORT.COM AND PICK IT UP AT ANY OREN SPORT BRANCHES?

We are truly sorry that we are unable to cater this request at this moment.

4. WHERE DO YOU DELIVER TO?

We are only delivering to Malaysia address at this moment.

5. HOW MUCH AND HOW LONG WILL THE DELIVERY TAKE?

Information about delivery and shipping is available here.

6. WHAT HAPPENS IF AN ITEM IN MY ORDER IS NOT AVAILABLE?

If an item you have purchased is unavailable, we will inform you via email or phone call from our customer service team.

7. HOW CAN I FIGURE OUT MY SIZE?

Please click on Size Guide.  We have provided a list of size guide specifically to their categories. 
Please note that there might be a slight difference (+/- 5% to 10%) from the measurement stated.

8. HOW CAN I CONTACT OREN SPORT?

If you have any questions, you may contact us via:

Feedback Form at Contact Us

Or email us at
enquiry@orensport.com
We will get back to you within 48 hours.

Or call us at
+607-354 5222
Monday to Friday 8:30am – 6:00pm UTC+8